Jelly ScootLet’s get you scooting again.
Found a tricky bug, lost progress or spotted something that doesn’t look right? Email us and tell us what happened.
What to include
- Your iPhone model and iOS version.
- The level and app build, if you know them.
- What you expected, what happened, and the steps that led to it.
- A screenshot or short recording if it helps. Check it for personal information before sending.
Please don’t send passwords, sign-in codes, full payment-card details or another person’s personal information.
A few useful answers
Where can I download Jelly Scoot?
The game is still in development and isn’t publicly available on the App Store yet. Existing testers can continue with their supplied build.
My progress is missing. What should I do?
Don’t delete or reinstall the app while we look into it: progress is saved on your device. If you connected cloud backup in a supported test build, check the connected account and last successful backup before choosing a save. A cloud restore replaces this device’s progress; the game shows both copies before you choose. Email us with the level you last reached and what changed before the problem appeared. Recovery isn’t always possible without a usable saved copy.
A purchase is unavailable or pending
Purchases depend on Apple returning products and confirming the transaction. The app won’t grant an unverified or pending purchase. In pre-release builds, the shop may intentionally show items as unavailable. Please send the item name and message shown; don’t send payment details.
What does Restore restore?
Where purchases are available, Restore checks eligible permanent benefits such as ad removal. It doesn’t replace spent coins, used boosters or expired unlimited lives. For Apple billing and refund requests, use Apple’s Report a Problem service.
Can I delete my game data?
Yes. See the game-data deletion guide for the difference between device progress, an optional cloud save and a Unity Player Account.